Holiday Hours Update: In observance of the upcoming holidays, our Customer Support Center will be closed Christmas Eve, Christmas Day, December 26, New Year’s Eve, New Year’s Day and January 2.
Last Updated: 1/13/23
TABLE OF CONTENTS
We do not sell dental products or provide services directly to consumers or patients. Accordingly, our Site and Services are intended for dental providers and our business contacts.
Our information practices depend on how you interact with our Services and which webpages you visit. In addition to visitors to our Website, this Policy applies to our business customers who are California residents and representatives, employees, or contact persons of our current, prospective, or former business customers, business partners, service providers, or contractors which include but are not limited to dental providers.
Except as otherwise noted below, this Policy applies to the Personal Information that Company collects related to:
Additional Notices. Depending on how you interact or engage with us, we may provide you with other privacy notices with additional details about our privacy practices. For example, this Policy does not apply to job applicants and candidates who apply for employment with us, or to employees in the context of our working relationship with them. This Policy also does not apply to the extent we process personal information, as a service provider or processor, on behalf of our business clients. Our processing of business clients’ personal information is subject to the terms of our contracts with each business client, who is the business or controller of such personal information that we process on their behalf. Additionally, protected health information, as defined by the Health Insurance Portability and Accountability Act of 1996, that we collect, receive, or otherwise maintain about you as a business associate to a covered entity will be covered by the covered entity’s Notice of Privacy Practices and our business associate agreement with that covered entity.
As further described below, we may collect personal information directly from you, automatically through your use of the Services, and from other, third-party sources.
Personal Information We Collect Directly From You. While the personal information we collect varies depending upon your use of our Services and our interactions with you, in general, we may collect the following Personal Information directly from you or the business you represent:
Personal Information We Collect from Other Sources. In addition, we may collect and receive certain personal information from business partners, social media sites, clients and customers, data analytics providers, internet service providers, operating systems and platforms, government entities, public databases, and vendors and service providers who provide services or perform functions on our behalf. For example, we may collect your name, contact information, and certain transaction details from our business partners, and vendors and service providers.
We may use and disclose Personal Information collected from you for the following purposes:
We also partner with other businesses to offer our products and Services, and we may disclose Personal Information to those business partners.
Cookies. “Cookies” are alphanumeric identifiers we transfer to your device’s hard drive for tracking purposes. Some cookies allow us to make it easier for you to navigate our Service, while others are used to enable and optimize certain Service functions, support the security and performance of the Service, or allow us to track activity and usage data within our Service.
Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Service to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded, so we can track response rates and gauge the effectiveness of our communications.
We allow you to manage your preferences and privacy choices, as described below:
If you are a California resident, you may have rights to the information we collect that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”).
We do not sell dental products or provide services directly to patients. Instead, we receive patient data directly from dental providers in the course of providing our products and services to the dental providers. To the extent you are a dental patient and we received your information from your dental provider, you do not currently have rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). Your dental provider may be required to provide you certain privacy rights under federal and state law. If you would like a copy of your privacy rights under federal and state law, please contact your dental provider directly.
To the extent you are a resident of California who is not a dental patient, you may have the following rights:
Right to Request More Information
You may have the right to request information about how we have processed your Personal Information, including:
You have the right to request that we delete the Personal Information we collected about you. Not all requests to delete can be fulfilled. If we are unable to comply with your request, we will provide a response explaining why your data cannot be deleted.
Right to Correct
You have the right to request that we correct inaccuracies in your Personal Information.
Right to Opt-Out of Sales/Sharing
California residents may have the right to opt-out of “sales” or “sharing” of their Personal Information under the CCPA. CCPA defines a “sale” as disclosing or making Personal Information available to a third-party in exchange for monetary or other valuable consideration. CCPA also defines “sharing” as disclosing or making available Personal Information to a third party for purposes of cross-context behavioral advertising. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by the CCPA) Personal Information, such as identifiers and internet and electronic network activity information to third-party ad networks. We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content.
To opt out of the sharing or sale of Personal Information collected through advertising cookies, please click on the “Do Not Sell or Share My Personal Information” Link on the bottom of the website homepage. Please note that submitting an opt out request will only opt you out of disclosures that are considered “sales” or “sharing” under the CCPA, but it will not opt out of other disclosures, such as to our service providers.
You may also opt-out of “sales” and “sharing” of your Personal Information through the use of an opt-out preference signal. If our website detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control” or “GPC” signal, we will opt that browser or device out of cookies on our website that result in a “sale” or “sharing” of your Personal Information. Please note, if you come to our website from a different device or a different browser on the same device, you will need to opt out, or use an opt-out preference signal, for that browser and/or device as well.
We do not sell or share sensitive Personal Information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old. We do not provide your Personal Information to third parties for their direct marketing purposes.
Right to Limit the Use and Disclosure of Sensitive Personal Information
We do not use or disclose sensitive Personal Information for any purpose that would require us to provide you with a right to limit the use of your sensitive Personal Information under the CCPA.
Right to Non-Discrimination
We will not discriminate against you for exercising any of the rights described in this section.
Exercising Your Rights
If you want to exercise any of these rights, please use one of the following methods:
Submit a data privacy request online
Before we can respond to your request, we must first verify your identity using your Personal Information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Response Timing and Format
We will endeavor to respond to your request within forty-five (45) days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing. If we cannot respond to your request, either fully or partially, we will also explain our reasons. For data access requests, we will deliver the data in a readily, useable format. Where permitted under the CCPA, we may charge you a reasonable fee to process your request.
Designating an Authorized Agent
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”) using our web form. To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
We will continue to review and revise our privacy practices and policies as our technology, services, and use of data evolves. We will not retroactively use or share data in a manner that is materially different from this policy without first providing you notice. This Notice is reviewed and updated annually, and we will use reasonable means to inform you of any changes. The effective date of this Policy is the Last Updated date above.
© LVDDS 2018
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